Welcome to www.urbanhands.in (“Website”)/the Urbanhands Mobile Application (“App”). This Website/App is owned and operated by Urbanhands Technologies Private Limited (“the Company”), whose registered office is at Durga Mandir,Asansol -713303.
The Website/App is an online platform which enables Users to book the services of persons providing household help including cleaning, electrical, plumbing, carpentry and pest control services (“Providers”).
Access to the Website/App and Services
You may access the Website/App and the Services only if You are 18 years of age or older and are legally capable of entering into a binding contract as per applicable law, including, in particular, the Indian Contract Act, 1872.
You may use the Services through Our App. Upon downloading the App, You are required to provide Us with Your details including Your name, address, contact number and email address and then, choose the service You need, including a suitable time for such service (“User Information”).
After obtaining this information, We will provide You with a list of available Providers and an estimated cost of the services offered. You may confirm a booking, upon which the relevant Provider will contact You, arrive at Your residence, inspect the scope of services required and quote a final fee for the same (“Transaction Fee”). You may then proceed to accept and avail of the services the Provider offers (“Transaction”).
Alternatively, You may provide Us with Your mobile phone number on the Website. We will then contact You, collect Your User Information and follow the procedure described in Clause 4.2 above.
By providing Us with Your User Information, You confirm that:
The User Information provided by You is accurate and genuine;
The mobile phone number provided by You belongs to you, has been validly acquired under applicable law, and You may be contacted on the number by way of calls or SMS messages by Us or Our Providers; and
Further, You authorize Us to:
Collect, process and store User Information and access information including the IP address, IMEI number and MAC address of the computer/device from where the Website/App were accessed;
Either directly, or through third parties, verify and confirm Your User Information;
Contact You using Your User Information, including for marketing and promotional calls; and
Share Your User Information with Providers who may use the same to contact You, including on Your mobile phone.
Fees and Payment
The use of the Website/App and Services is free of cost. However, this no charge policy can be amended at Our discretion and We reserve the right to charge for any of the Services.
You can either pay the Transaction Fee directly to the Provider upon completion of his/her services or through the Website/App, in Indian Rupees.
If You choose to pay the Transaction Fee through the Website/App, Your credit/debit card or other payment instruments will be processed using a third party payment gateway (“Payment Facility”) which will also be governed by the terms and conditions agreed to between You and Your issuing bank.
We will not be responsible for any loss or damage to You due to Your use of the Payment Facility on the Website/App.
We can impose limits on the number of Transactions or the Transaction Fee which We receive from You and can refuse to process any Transaction Fee, at Our sole discretion.
Use of the Website/App and Services
You agree to make use of the Website/App and Services for their intended purpose in a bona fide manner. In particular You agree not to:
print, distribute, share, download, duplicate or otherwise copy, delete, vary or amend or use any data or User Information of any User other than You;
infringe on any intellectual property rights of any person and/or retain information in any computer system or otherwise with an intention to do so;
attempt to gain unauthorized access to any portion or feature of the Website/App, or any other systems or networks connected to the Website/App or to any server, computer, network, or to any of the Services by hacking, password “mining” or any other illegitimate means;
probe, scan or test the vulnerability of the Website/App or Services or any network connected to the Website/App or Services or breach the security or authentication measures on the Website/App or any network connected to the Website/App or Services;
use any automated systems to extract data from the Website/App;
make any inaccurate, false, unfair or defamatory statement(s) or comment(s) about Us or the brand name or domain name used by Us, any Provider or any User on the Website/App;
take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Website/App or Our systems or networks, or any systems or networks connected to Us; or
circumvent or manipulate the Website/App, Services, registration process, Transaction Fees, billing system, or attempt to do so.
You further agree not to host, display, upload, modify, publish, transmit, update, share or otherwise make available on the Website/App any information, that:
contains content or other material protected by intellectual property laws unless You own or control the rights thereto or have received all necessary consents;
defames, abuses, harasses, stalks, hurts religious or ethnic sentiments of, threatens or otherwise violates the legal rights of others;
is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
harms minors in any way;
infringes any patent, trademark, copyright or other proprietary rights;
violates any law for the time being in force;
deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
abets or assists with impersonating another person;
contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting any other nation;
conducts or forwards surveys, contests, pyramid schemes or chain letters;
creates profiles or provides content that promotes escort services or prostitution;
uses any other internet service to send or post spam to drive visitors to any other site hosted on or through the Company’s systems, whether or not the messages were originated by You, under Your direction, or by or under the direction of a related or unrelated third party; or
The intellectual property in the Website/App, and in the material, content and information made available on the Website/App including graphics, images, photographs, logos, trademarks, the appearance, organisation and layout of the Website/App and the underlying software code belong to Us or Our licensors.
You must not copy, modify, alter, publish, broadcast, distribute, sell or transfer (whether in whole or in part) any such material. The information provided on the Website/App and through the Services is for Your personal use only.
Feedback, Reputation and Reviews
You agree to be fair, accurate and non disparaging while leaving comments, feedback, testimonials and reviews (“Feedback”) on or about the Website/App or the Services, You acknowledge that You transfer all rights in such Feedback to Us and that We will be free to use the same as We may find appropriate.
The Website/App is a platform which enables Users to interact with Providers and any transactions between You and any Provider are strictly bi-partite. We are not and cannot be a party to, or control in any manner, any Transaction between You and any Provider. We shall not and are not required to mediate or resolve any disputes or disagreements between the You and any Provider.
Accordingly, We will not be liable for any loss or damage incurred as the result of any such transaction. While interacting with any Provider found through the Website/App or through the Services, We strongly encourage You to exercise reasonable diligence as You would in traditional off line channels and practice judgment and common sense before committing to any Transaction or exchange of information.
You understand that there is no guarantee of a satisfactory response or any response at all to Your request for services of Providers.
All screening procedures, verification services and background checks, whether undertaken by Us or through third party consultants are performed on an “as is” and “as available” basis. By opting to avail of them You acknowledge that We will not be responsible for the quality or accuracy of the results of these procedures.
Providers may obtain personal information about You due to Your use of the Website/App or Services, and such Providers may use this information to harass or injure You. We do not approve of such acts, but by using the Services, You acknowledge that We are not responsible for the use of any personal information that You disclose or share with others through the use of the Services.
Third Party Sites
All third party advertisements, hyperlinks or other redirection tools on the Website/App which take You to content operated by third parties are not controlled by Us and do not form part of the Website/App. We are not liable for any loss or harm that occurs to You as a result of such sites.
Disclaimer and Limitation of Liability
THE WEBSITE/APP AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY REPRESENTATION OR WARRANTY, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT:
The Website/App or the Services will be constantly available, or available at all. We shall have no liability to You for any interruption or delay in access to the Website/App or Services availed through it, irrespective of the cause;
The information on the Website/App or given through Services is complete, true, accurate or non-misleading;
Any errors or defects in the Website/App or Services will be corrected;
That the Website/App is secure or free of viruses, Trojans or other malware; or
The contents of the Website/App or the Services do not infringe any intellectual property rights.
Severability and Waiver
Relationship between the Company and its Users
Use of the Website/App does not create any association, partnership, venture or relationship of principal and agent, master and servant or employer and employee between the User and the Company. Further, there is no relationship of principal and agent, master and servant or employer and employee between the Providers and the Company or the Contractor and the Company.
Applicable Law and Dispute Resolution
In accordance with the Information Technology Act, 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
You may write to him at the following address:
303-D PSG STEP Software Park II,
Sarjavana School Campus, Peelamedu
Coimbatore 641 004
Please contact Us for any questions or comments (including all inquiries related to copyright infringement) regarding this Website/App.
This document is an electronic record under the Information Technology Act, 2000 and rules thereunder. This electronic record is generated by a computer system and does not require any physical or digital signatures.
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